JOHN HAGEE MINISTRIES
Privacy, Shipping, Billing, Return Policy, Terms of Use, and Contact
JOHN HAGEE MINISTRIES is committed to maintaining your trust and confidence. The following online privacy policy is intended to protect and secure the personally identifiable information (any information by which you can be identified) you provide to us online.
In addition, JOHN HAGEE MINISTRIES will not send you e-mail that you have not agreed to receive. We may periodically send you e-mail announcing news and event information. If you choose to supply your postal address in an online form, you may receive mailings from us as well.
No Sharing of Personal Information
JOHN HAGEE MINISTRIES never sells, rents, leases or exchanges your personal information
with other organizations. JOHN HAGEE MINISTRIES assures you that the identity of
all who contact us through this Web site will be kept confidential. JOHN HAGEE MINISTRIES
may occasionally send mailings on behalf of other organizations or ministries when
their interests align with JOHN HAGEE MINISTRIES.
Security
JOHN HAGEE MINISTRIES is committed to ensuring the security of your personal information.
To prevent unauthorized access, maintain data accuracy, and ensure the proper use
of information, we have established and implemented appropriate physical, electronic
and managerial procedures to safeguard and secure the information we collect online.
JOHN HAGEE MINISTRIES uses Internet Encryption Software, Secure Socket Layer (SSL)
Protocol when collecting or transferring sensitive data such as credit card information.
Any information you enter is encrypted at your browser, sent over the public Internet
in encrypted form, and then de-encrypted at our server. Once we receive your credit
card information, it is accessible only to a small number of trusted JOHN HAGEE
MINISTRIES employees who have been specially trained in processing this information.
Cookies
From time to time, we may send a "cookie" to your computer. A cookie is a small
piece of data that is sent to your browser from a Web server and stored on your
computer's hard drive. A cookie can't read data off your hard drive or read cookie
files created by other sites. Cookies do not damage your system. We use cookies
to recognize you when you return to our sites, or to identify which areas of our
network of Web sites you have visited (i.e. e-commerce sites, etc.). We may use
this information to better personalize the content you see on our sites.
Many Web sites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies, or show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.
Children's Online Privacy
We are concerned about the privacy of young children and do not knowingly collect
any personal information from a child under 13. We encourage you to become involved
with your child's access to the Internet and to our site in order to ensure that
his or her privacy is well protected.
To read more about online safety and how to become more involved with your child's online experience, visit the Federal Trade Commission Web site. You may also benefit from the information and resources available on ProtectKids.com.
Shipping Policy
Most orders are shipped within 3 business days. All orders are shipped via USPS,
DHL, FedEx, UPS or comparable carrier. Processing time of your order can vary from
3-14 days depending on product availability, or in some cases up to 4-6 weeks. Orders
shipped by ground service average 4-10 business days from date of order to reach
its destination. Orders shipped by priority service (Priority Shipping) average
3-7 business days from date of order to reach its destination. Additional charges
may apply depending on weight. We will notify you of any additional charges before
shipping. When calculating actual ship date, please do not count Saturdays, Sundays
or Federal Holidays. DHL will not ship to P.O. Boxes. Please include a complete
street address for all orders. If ordering internationally, any taxes, customs,
or related fees will be your responsibility at the time of receipt.
Billing Policy
We accept Visa, MasterCard, Discover, and American Express. All online orders are
processed through 128 bit SSL encryption to protect your credit card information
during your online transaction. All prices and figures are listed in US Dollars.
Return Policy
*If you are considering returning your purchase please read our Return Policy below:
A Return Merchandise Authorization (RMA) number is required before returning an item to the Ministry. To obtain your RMA number, please call Customer Service at (800) 600-9743, Monday – Fri day 8:30-5:00 CST. Returned items received without an RMA number will be considered a donation to the Ministry Missions Outreach.
All damaged or defective material will be replaced with the same item within 60 days of ship date.
The following guidelines apply to refunds: Any shrink wrapped item (unopened and intact), may be returned for refund or exchange as long as contact has been made with Customer Service within 60 days of ship date. Insurance is recommended for returned products. The Ministry will not be responsible for returned material that becomes lost.
The following items may not be returned for refund or exchange:
- Any item with shrink wrap removed, unless damaged.
- All books
If you have questions regarding our return policy - please call Customer Service at (800) 600-9743.
Account policy
JOHN HAGEE MINISTRIES reserves the right to de-activate or remove any user
accounts provided at www.jhm.org without a notice
if user has provided wrong information, has violated common Internet policies or
if the account has been inactive for more than 60 days.
Download License
Downloads are solely for personal, noncommercial use. Copies of download can
only be stored on computers or devices owned by the person or entity who purchased
the download. Additional licenses of downloads can be purchases from www.jhm.org.
Contacting Us
If you have comments or questions about any of our policies or our website, please
contact us. For information about your payment or order, please contact us at 1-800-854-9899 during office hours (8:30am
- 5pm CST).
Our mailing addresses are:
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United States
Canada
United Kingdom
